Product FAQ's
Will your parts void my new car's warranty?
No. FocusSport parts and other parts sold by FocusSport will not void or affect your factory warranty in any way. Although it is commonly thought that the installation of aftermarket parts will void the factory warranty, The Magnusson-Moss Warranty - Federal Trade commission Improvement Act of 1975 protects consumers from such fraudulent activity by new car dealers. Under the Act, aftermarket equipment that improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly states the addition of aftermarket equipment automatically voids your vehicle's warranty or if it can be proven that the aftermarket device is the direct cause of the failure. The easiest way to check this is to look in your owner’s manual under, "what is not covered".
Click here to view: US Code : Title 15, Chapter 50
How accurate are your advertised power gains?
All FocusSport power upgrades are repeatedly tested on both the track and the dyno to ensure that all of our results are accurate, consistent, and repeatable. Unlike many of our competitors, we take the time and energy to properly "baseline" our cars' power, and exhaustively test many combinations to determine what works...and what doesn't.
Do you make any parts for the Focus SVT, ZX4/Sedan and/or Wagon?
Yes. It seems to be a common misconception that we only manufacture parts for the ZX3/hatchback. Most FocusSport parts will fit the Focus SVT, Sedan and ZX4/Wagon. Check the applications under each product, and if you're still not sure, feel free to contact us.
Do your parts only fit US spec Ford Focus?
No. Some products will fit Euro spec Ford Focus as well as US spec. Please call to confirm if you require a product for a Euro spec car.
Do you stock everything you list online?
We try to keep most items in stock, but due to popularity of certain items, they may sell out quickly, and thus cause a delay in the manufacturing process refilling our inventory. Most out of stock items are usually back in stock between 1-5 weeks.
How can I return a product ?
We will not accept unauthorized returns of any type. If you feel a return is warranted, please contact us on the phone for a return authorization number which must be marked on the outside of each package to be accepted in our receiving department. All returns must be prepaid and must include a copy of the original invoice. There will be no exceptions. No returns after 7 days from date order is received. All returns are subject to a 15% handling charge at our discretion. There are no returns on electrical parts. There are no returns on used or damaged parts unless found to be defective by us.
What happens if the product comes damaged?
Obvious damage to packages must be noted by the customer at the time of receipt and reported immediately to the shipper. Hidden damage must be reported to carrier immediately. In both cases, damages are to be settled between the customer and the carrier. We will assist the customer if and when necessary. Our errors, i.e., miss-shipment, etc., will be handled immediately after being brought to our attention.
Website FAQ's
How do I order online?
Simply locate the products you wish to purchase using the area buttons on the top of every page, click "products" and you'll see a list of available products in that area. Each product will then list applications, and have an "Add to Order" button to add the product to your shopping cart. From there, simply continue shopping until you are done, then press the "Cart" icon located on upper right of every page. Double check your order, change quantities, enter shipping and payment information, and that's it! Please be sure to check all details of your order to avoid processing delays.
Must I order online?
No, you may simply call to place your order via phone or fax. Contact us for fax order forms if you wish to order by fax frequently.
Can I have my shipment sent somewhere other than my credit card billing address?
To ensure validity, and prevent fraud, we currently ship all internet orders to the "billing" address only. This protects us as well as the consumer.
Can I pay by Money Order/Cashier's Check?
Yes, if you would like to pay by Money Order or Cashier's Check, please call us. Our sales staff is happy to assist you in calculating a total for parts, sales tax (where applicable), and shipping. After you have received a correct total, please send your payment along with information stating: Your Name, Shipping Address, Year/Model of Car, Daytime phone number, and List of Parts Requested. Please note that we do not accept personal checks.
Can I pay by PayPal?
Not at this time. If you wish to use money from your PayPal account, we suggest you sign up for their free PalPal ATM/Debit Card which you use like a normal credit card that removes funds from your PayPal account.
When will my order ship?
On normal business days (i.e. Monday through Friday, excluding holidays), we will do our best to ship all orders received before 12:00pm (PST) on the same day. Orders received after that, will be shipped the following business day. Express orders (3-day, 2-day, and Next-day) can be accommodated until 2:00 pm (PST) if they are phoned in and in stock.
I just placed an order. Can I cancel or change it?
Yes, we are willing to cancel or change your order, providing it has not already shipped. However, please make these requests by PHONE only. Due to the large volume of e-mail we receive every day, shipping will most likely go out before we have a chance to read your e-mail.
I just placed an order. Can I have a tracking number?
Yes, but please allow time for the order to be processed. Most orders are filled by 4pm each day. You can contact us after that time to get the tracking number for your package. If you entered an email address on your order, then most shipping companies will automatically send you notification via email when your package is processed, and its tracking number.
Company FAQ's
Where are you located?
1350 North Hundley Street, Anaheim, California, 92806 USA. 
View Directions.
Do you have a dealer in my area?
If you are looking for an Authorized FocusSport Distributor to purchase parts from and/or have parts installed, please click the dealers button on any page or simply call us. We will be happy to refer you to the location nearest you.
How can I become a dealer of FocusSport products?
If you have a storefront, and your area is not in conflict by being too close by another dealer, then a buy-in would be required as well as quarterly requirements must be kept to stay in good standing. Please click the dealers button on any page to inquire or simply call us. We will be happy to give you further details.
If these FAQ's don't answer your questions feel free to call us during normal business hours.
